Whetstone & Co.
Financial Operations and Business Support
Operations & Customer Experience Services
Strong businesses are built on more than numbers. We help organizations improve customer experience by strengthening processes, teams, and daily operations that support it.
Every engagement begins with a complimentary discovery call. We'll learn about your business, understand your goals, and recommend an approach that aligns with your needs and priorities.
Operations Foundation
Ideal for businesses looking for an outside perspective on operations, processes, and opportunities for improvement.
-
Monthly operational review and check-in
-
Customer experience evaluation (secret shopper style) or process observations based on business goals
-
Identify operational opportunities and provide actionable recommendations
Operations Growth
For businesses looking for ongoing accountability and support implementing improvements
Includes everything in Foundations plus:
-
More frequent operational check-ins
-
Process improvement support
-
Staff coaching and development
-
Accountability on improvement initiatives
-
Leadership collaboration
Operations Partnership
For businesses seeking ongoing operational leadership support and a hands-on improvement partner.
Includes everything in Growth plus:
-
Regular operational reviews
-
Leadership support and strategic planning
-
Team development
-
Customer journey evaluations
-
Implementation support for larger initiatives
Additional Operations Services
Available as add-ons or standalone projects:
-
Staff coaching
-
Leadership support
-
Customer experience evaluations
-
Secret shopper-style assessments
-
Process improvement projects
-
Standard Operating Procedures (SOP) development
Experience
Beau brings a unique perspective shaped by experience in hospitality, sales, marketing, entrepreneurship, and operations leadership.
Experience includes:
-
Building customer-focused service environments
-
Leading teams and improving processes
-
Managing daily operations
-
Supporting business growth
-
Developing employee training and coaching programs
-
Creating consistent customer experiences
Ready to take the next step?
Looking for more details?